客户支持

联系我们

我们的客服团队通过邮件提供中英双语支持。无论是订单、支付、物流还是售后问题，来信请尽量写清订单信息，我们通常在 24 小时内回复。

订单与售后

查询订单状态、修改收货信息、退换货申请等。请附上 SH- 开头的订单号与下单邮箱，方便我们快速定位。

support@sobusy.ltd

支付问题

转账完成后请在支付页点击「我已完成付款」，客服核对到账通常在 24 小时内；USDT 收款地址与金额请以订单确认邮件为准。

support@sobusy.ltd

批发与合作

批量采购、转运集运合作或其他商务事宜，请在邮件主题注明「批发合作」，我们会有专人对接。

support@sobusy.ltd

回复时效

网站 7×24 小时接受下单；客服邮件通常在 24 小时内回复（周末与节假日顺延）。发货、物流状态更新也会通过邮件自动通知。

语言与货币

客服支持中文与 English；全站支持 ¥ CNY / $ USD 实时切换。写信时使用你最习惯的语言即可。

常见问题也许已经有答案：

常见问题 订单查询 交付与物流 退换货政策

Customer Support

Contact Us

Our support team replies by email in both Chinese and English. For order, payment, shipping or after-sales questions, please include your order details — we typically reply within 24 hours.

Orders & After-sales

Order status, delivery changes, returns and exchanges. Please include your SH- order number and the email used at checkout so we can find you fast.

support@sobusy.ltd

Payment Questions

After transferring, tap “I have paid” on the payment page — receipts are verified within 24 hours. For USDT, the receiving address and amount are confirmed by order email.

support@sobusy.ltd

Wholesale & Partnerships

Bulk orders, freight-forwarder partnerships or other business inquiries — put “Wholesale” in the subject line and the right person will get back to you.

support@sobusy.ltd

Response Time

Orders are accepted 24/7. Support emails are usually answered within 24 hours (slightly longer on weekends and holidays). Dispatch and tracking updates are also sent by email automatically.

Languages & Currency

Support is available in Chinese and English, and the site switches between ¥ CNY and $ USD live. Write to us in whichever language you prefer.

You may find your answer right away:

FAQ Track Order Shipping & Delivery Returns Policy