退换条件

  • 商品保持全新未穿、无穿着痕迹，原鞋盒、吊牌、配件（如鞋带、防尘袋）齐全；
  • 签收后 7 天内联系客服申请，14 天内寄回；
  • 特价/清仓商品及特殊预订商品不支持退换，下单前会明确标注；
  • 真伪争议以双方认可的第三方鉴定结果为准，确认为假冒的按"假一赔十"处理，不受退换时限限制。

尺码问题

尺码不合是最常见的退换原因。下单前请对照商品页 US/EUR/UK 尺码表，或参考球鞋尺码终极指南；拿不准时联系客服报脚长与脚宽，我们帮你推荐。尺码换货在库存允许时免费安排一次。

运费责任

  • 因商品本身问题（错发、瑕疵、真伪问题）：往返运费由我们承担；
  • 因个人原因（尺码不合、不喜欢、拍错）：退件运费买家承担，换出运费由我们承担；
  • 国际订单退件：跨境运费与目的地出口税费由买家承担，建议下单前与客服确认尺码与版本。

退款方式与时效

退件验收通过后 3–5 个工作日内原路退款：卡/PayPal 退回支付账户，USDT 按退款时等额数量退回原地址，支付宝/微信原路退回。

申请流程

  1. 通过下单邮箱联系客服，提供订单号（SH- 开头）与问题描述/照片；
  2. 客服确认后提供退货地址与编号；
  3. 寄回并告知快递单号；
  4. 验收通过后安排换货发出或退款。

Eligibility

  • Items must be unworn with no wear marks, in the original box with all tags and accessories (laces, dust bags) intact;
  • Contact us within 7 days of delivery and return within 14 days;
  • Sale/clearance and special pre-order items are final sale (marked clearly before checkout);
  • Authenticity disputes are resolved by a mutually accepted third-party authenticator; confirmed counterfeits are covered by our tenfold guarantee regardless of the return window.

Sizing Issues

Sizing is the most common reason for returns. Check the US/EUR/UK table on the product page or our sneaker size guide before ordering; when unsure, email us your foot length and width for a recommendation. One size exchange is free when stock allows.

Shipping Cost Responsibility

  • Our fault (wrong item, defect, authenticity): return and replacement shipping are on us;
  • Personal reasons (size fit, changed mind, ordered wrong): return shipping is on the buyer; we cover the outbound exchange;
  • International returns: cross-border return shipping and export charges are on the buyer — confirm size and version with us before ordering.

Refund Method and Timing

Approved refunds are processed to the original payment method within 3–5 business days of inspection: card/PayPal to the paying account, USDT to the original address at the same refunded amount, Alipay/WeChat via the original route.

How to Request

  1. Email us from your order address with your SH- order number and description/photos;
  2. We confirm and provide the return address and RMA number;
  3. Ship the item back and share the tracking number;
  4. Exchange ships or refund issues after inspection passes.