SneakerHub ("we") respects and protects user privacy. This policy explains what information we collect and how it is used and protected. Using this site means you agree to this policy.

Information We Collect

• Order information: name, phone, email, country/region, full delivery address, zip code and remarks;
• Cart and preferences: cart contents, language and currency preferences are kept in your browser's local storage and are not uploaded to our servers;
• Log data: access logs (IP, browser type, pages visited, timestamps) for security and troubleshooting.

How We Use Information

• Processing orders, arranging supply and dispatch, confirming shipping cost and delivery time;
• Sending order confirmations, shipping notifications and after-sales messages by email;
• Sending review invitations and service updates, only with your consent.

Payments and Third-Party Processors

Payments are completed by third-party providers (Stripe, PayPal, on-chain USDT transfers, Alipay/WeChat Pay). We never see or store your full card numbers or payment credentials; payment data is handled by the providers under their own privacy policies. Delivery partners receive only the recipient information required for shipping.

Cookies and Local Storage

The site uses browser local storage to remember your cart, language (Chinese/English) and currency (CNY/USD) preferences. We do not use advertising tracking cookies. You can clear this data at any time via your browser settings.

Security and Retention

Order data is used only for fulfilment and after-sales, protected by access restrictions and encrypted transmission, and retained no longer than necessary except where required by law.

Your Rights

You may contact us to access, correct or delete your personal data, or to opt out of marketing emails. Contact details are in the site footer.